Frequently Asked Questions about DealCockpit™
What does DealCockpit™ do?
DealCockpit™ provides state-of-the-art data rooms to help secure, streamline, and accelerate corporate transactions. It enables financial and legal professionals to manage their operations from start to finish, with no hidden costs.
What is a Data Room?
A data room is a secure online platform used to store, manage, and share confidential documents during business transactions or sensitive projects. Also known as a Virtual Data Room (VDR), it ensures that the right people have the right access at the right time.
What benefits does a Data Room offer?
Virtual data rooms reduce manual work, strengthen document security, and streamline collaboration. They help accelerate due diligence, improve transparency with stakeholders, and minimise the risks linked to email sharing, versioning errors, or uncontrolled access. In short: less admin, more control, better outcomes.
Which companies or sectors use VDRs?
Data rooms are widely used in M&A, private equity, restructuring, fundraising, legal proceedings, and IPO preparation, but their value extends to any company managing sensitive documents and complex stakeholder processes.
From carve-outs to recovery procedures, data rooms help protect your data and keep the process moving.
How do I find the right Data Room provider?
Start by identifying your core needs: ease of use, security, client support, or specific features like Q&A and activity tracking. Then compare providers based on data hosting location, compliance, and how intuitive the platform is for all participants (not just experts). Request a demo and see how quickly you can launch your first project.
What are the risks of using cloud services vs a VDR?
- Uncontrolled access
- Lack of traceability & accountability
- Weak encryption
- No role-based permissions
A data room ensures only authorised users can access the right documents, at the right time, with full traceability and compliance.
How does DealCockpit™ accelerate our due diligence?
By centralising communication, giving you full visibility over activity, and simplifying document management and access. No more chasing files or unclear statuses – DealCockpit™ helps you respond faster, avoid bottlenecks, and maintain momentum through every stage of the deal.
What should I consider when choosing a Data Room provider?
- Security standards (encryption, hosting, compliance)
- Support availability and responsiveness
- Feature set adapted to your use case
- Pricing transparency
- Ease of deployment and use – even for external users
Choose a provider who balances functionality with simplicity. The best VDRs are the ones your team actually enjoys using.
Why is DealCockpit™ better than other VDR providers?
- Full control over access and visibility
- Seamless communication through integrated Q&A
- On-demand exports and audit trails
- 24/7 human support – no bots
- EU-based hosting and GDPR compliance by design
- Unlimited data volume & users
- All features included
We work closely with corporate finance professionals to deliver a tool that actually fits how deals are done today.
Do I need training to use DealCockpit™?
No training required! DealCockpit™ is intuitive and ready to use from day one. Our interface is designed so that even occasional users can find what they need, when they need it. But if you want a walkthrough, we’re always happy to help.
In what languages is DealCockpit™ available?
DealCockpit™ is available in English, French, German and Spanish.
Who trains my clients to use DealCockpit™?
We do! Our support team is available to assist your clients directly, ensuring they feel comfortable and confident using the platform, without adding to your workload.
Is DealCockpit™ only for M&A?
Not at all. DealCockpit™ is used across fundraising, restructuring, turnovers, IPO prep, and corporate transactions of all sizes. Wherever confidential documents meet complex stakeholder processes, we help bring clarity and control.
How much information does a Data Room hold?
Don't worry, we don't make you count your pages or number of tabs in your Excel sheet: The storage volume of your data room will depend on the plan you choose.
DealCockpit™ data rooms are designed to handle everything from compact due diligence sets to thousands of documents across multiple folders.
Projects & Data Room
How do I start a project in DealCockpit™?
You can get started right away, or get in touch with our team if you'd like a formalised quote or need help getting started.
How much storage will I need for my project?
With DealCockpit™ you won't have to worry about counting megabytes or document pages. We will find the plan best adapted to your needs; the storage is included.
How quickly can a data room in DealCockpit™ be up and running?
We can have your next project up and running in minutes. Get started right away, or contact us and we will help you set up your data room as soon as you need it.
Can I customise my Data Room?
Of course! Add your logo and custom information to make your DealCockpit™ that of your company!
Can I add my company logo to my Data Room?
Yes! To add your company logo to your Data Room, click on “My Deals”, then on the “Edit” icon next to the name of your deal, and upload your logo in .png, .jpeg, or .gif format.
Can I archive my Data Room?
Of course! Your Data Room structure with all its documents, as well as the audit trail and Q&A module are fully exportable.
If you need your archive sent to you by comfort letter on a secure USB-Drive, contact us. We'll be happy to help.
Where can I find my active deals?
In the navigation bar of your data room, click on “My deals”. On the left are the deals of which you are the administrator, on the right those of which you are a participant.
How many projects can I manage in one VDR?
With DealCockpit™ TEAMS, you and your team can manage as many data rooms and projects as you need.
Get in touch with us to find the plan best adapted to your needs.
How do I structure the documents in my Data Room?
Use a clear, intuitive folder structure based on due diligence categories (e.g. Corporate, Financials, Legal, HR…).
Keep it shallow (2–3 levels), avoid duplicates, and name files consistently.
Plan your structure to match permission levels if needed.
Feel free to consult our checklist: Download Checklist
How do I close my Data Room?
After archiving your Data Room, simply click on the red X next to the name of your deal. Billing will stop automatically.
How do I change the language of my Data Room?
You can change the language of your Data Room either by clicking directly on the flag on the right of your navigation bar, or by clicking on “Profile” – “Settings” – “Language” under the icon with your user-name.
Security
How secure is DealCockpit™?
Very. DealCockpit™ is GDPR-compliant and relies on 100% in-house, proprietary technology. It is hosted in ISO 27001–certified EU data centres, with end-to-end encryption, granular access controls, audit logs, and two-factor authentication.
Security is not an add-on, it's our foundation.
How does DealCockpit™ guarantee the confidentiality of sensitive information?
Your data security is our first priority!
With encryption and strict security protocols, as well as 2-Factor Authentication, DealCockpit™ makes sure no person can gain unauthorised access to your sensitive data.
Thanks to granular access rights and permission controls, you and your team always remain in control over who can view, edit, or download sensitive documents.
How can DealCockpit™ protect sensitive data from being compromised?
Besides many other security features, DealCockpit™ offers an activity tracking feature, namely our Audit Trail. This allows you to keep track of every user’s activity in your Data Room, by registering every action executed, indicating file name, date and time, and IP address. This also constitutes a tangible proof to be produced in court, in the event of activation of the asset-liability guarantee by a third party.
How does DealCockpit™ store my confidential documents?
DealCockpit™ stores your confidential documents securely in ISO 27001–certified EU data centres. All files are encrypted at rest and in transit, with strict access controls and detailed audit trails ensuring that only the right people see the right documents
Where does DealCockpit™ store my data?
Do all invited users have access to the entire Data Room?
It is up to you to determine your users' access rights. By creating user groups, you can precisely configure each user's permission levels and what parts of your data room they are authorised to access.
To learn more about this watch a demo !
Do I have to download any software to use DealCockpit™?
No. DealCockpit is directly accessible via your web-browser. No setup needed.
Is DealCockpit™ compatible with my company’s IT network?
Yes. DealCockpit™ is a cloud-based platform that runs directly in your browser, no installation or IT integration required. It’s designed to work smoothly within your existing infrastructure, whether you're a small team or a large organisation with strict internal policies.
How do I change the index of my Data Room?
You can change the index of a Data Room very simply with Drag & Drop, by clicking on a section, and dragging it to the desired position. Watch a demo!
I cannot print documents. Why?
You may not have the necessary permissions to execute this action. To change your permissions, please get in touch with the administrator of your Data Room.
I cannot download/upload documents. Why?
You may not have the necessary permissions to execute this action. To change your permissions, please get in touch with the administrator of your Data Room.
Can I build a Data Room from an existing structure?
Yes! You can upload a ZIP file containing the sub-folders and documents you want to add to your data room, and DealCockpit™ will automatically generate your index. You can modify this index at any moment. Watch a demo
Can I get an electronic archive of my Data Room?
Yes! For an electronic archive, contact our support team.
You also have the option to export the entire data room including its files, as well as the audit trail and Q&A module – in one click.
How to pick features in DealCockpit™ ?
All features are included in your plan, so that you have all the tools you need. To learn more about how to use them, watch our demo videos.
I only have access to a limited portion of the Data Room. Is this normal?
You may not have the necessary permissions to access the entire Data Room. To change your permissions, please get in touch with the administrator of your Data Room.
Billing
How do I choose the most suitable plan for my deal?
Transparency is our utmost priority, which is why at DealCockpit™ you will never pay for anything you don't need.
Our prices are based on the size of your transaction. Everything else, from data volume to users and features, is included – with no hidden costs.
Contact us to get a quote.
Am I billed according to the number of users in my Data Room?
No. You can add as many users as you wish, without ever paying more than the price of your plan.
Am I billed according to data volume?
No. You are not billed according to the data volume in your data room, but depending on your plan. All our plans include unlimited data storage.
What payment methods are available?
You have the choice to pay by card, or via bank transfer.
How will I be billed?
You have the choice between two billing options:
1. Monthly billing: No commitment. You are free to close your data room whenever you want. Your last invoice will be sent to you the following month on the same date.
2. Trimestral or annual billing: If you prefer more time for your operations, and wish to benefit from discounts for your commitment.
Where do I find my billing history?
In the navigation bar, click on your user-name, then select “My invoices”.
Can I get a formalised quote?
Of course. You can request a formalised quote right here.
Can I bill my client?
Yes. If you’re managing the data room on behalf of a client, you can choose to pass on the cost as a disbursement or include it in your service fees. DealCockpit™ offers flexible billing options to fit your needs.
Login & Account
Why have I not received my invitation?
If you have not received the email with the link, we invite you to check your spam-folder. If you have anti-spam software, the domain name dealcockpit.io must be added to your list of authorised senders. As well as your invitation, this way you will also be able to receive important notifications about your deal. Ultimately, do not hesitate to get in touch with our support team to help you.
I have not received a password in my invitation. Is this normal?
It is up to you to choose your password. The latter remains unchanged, even if you interact on different data rooms.
I forgot my password. What now?
How can I change my password?
On your dashboard, click on the icon with your user-name, then select “Profile”. In the top bar, you will find the option “Change Password”.
How do I activate 2-Factor Authentication?
On your dashboard, click on the icon with your user-name, then select “Profile”. In the top bar select the option “2-Factor Authentication”. We strongly recommend this option.